Freez Gift Voucher
All orders placed before 11:30am (AEST) are despatched daily, Monday to Friday. Orders can be placed up to 11:30am (AEST) on Thursdays to guarantee you get your parcel in time for the weekend (if you are in the next day delivery network). In most cases you should receive your order overnight. International orders please allow 14 days for delivery. Unfortunately Australia Post deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven’t been home the whole time and you think your parcel has taken a while we suggest you call your local post office as your parcel may be sitting there and your notification has been misplaced.
Yes, we ship to New Zealand, Canada, USA & the UK
We try to keep our shipping fees as competitive as possible and offer a flat rate of $8 or free for orders over $150. We use either Fastway, Toll or Australia Post depending on where you are located (NB Aust Post only available for customers in the NT or for orders being sent to a P O Box).
If you require any information on the whereabouts of your order please e-mail email@example.com. You should receive a tracking number via email the day your order is dispatched and be able to track it from there.
Due to Covid-19, we are currently shipping internationally to New Zealand only and domestic orders within Australia.
Freez is an online store only. All orders can only be dispatched from our warehouse via Toll Or Aus Post.
Yes it can be, simply enter the delivery address you would like in the shipping section of your order.
Yes it can but you must choose Australia Post as your shipping option. We ship to residential, workplaces, PO Boxes and Locked Bag addresses.
No you don’t need to be home as we will put an authority to leave on your parcel if no one is there, please only choose courier if there is somewhere safe for the parcel to be left otherwise we would recommend getting it sent to a business address or with Australia Post. If you have any special instructions where you would like your parcel left then please let us know when you are placing your order in the customer notes.
NEED TO RETURN YOUR ORDER ?
Please send returns to the below address: As return postage is paid by the customer you can return it via the method that suits you best.
3 Harley Court
Eatons Hill QLD 4037
*Please include your Freez return form in your parcel!
REFUND POLICY :
We refund full priced items within 30 days of purchase. Make sure your items are in their original condition with tags attached and in the original packaging.
So sorry but we DO NOT issue refunds for – Items on SALE, items purchased during a sitewide ‘flash sale’, incorrectly washed items which resulted in damage or items that have already been exchanged.
EXCHANGE POLICY :
If you wish to exchange an item (this is NOT valid on sale items sorry) then please email us firstname.lastname@example.org or call us on 0499 219 896 to secure your item and we will confirm the item is in stock (please note exchanges are not available for our International customers sorry).
You will then pay the postage back to us and we will pay the postage back to you, please note you get one free exchange delivery per order. If you wish to exchange a 2nd time then postage will need to be paid both ways.
Exchanged items that are returned are also not valid for a refund and will be issued an online credit only.
HOW LONG DO RETURNS TAKE ?
We will process your return (refund or exchange) within 1 to 3 business days of receiving it and will confirm via email that your return has been processed.
WHAT IF MY ITEM IS FAULTY?
If you receive a faulty or incorrect item please contact us via email email@example.com with details and a photo and we will be in touch to rectify ASAP.
CAN I RETURN A SALE ITEM?
Only for an online credit, NO REFUND OR EXCHANGE.
* This includes items purchased from our sale category and items purchased during a sitewide ‘flash sale’ offer.
INTERNATIONAL RETURNS :
Full priced items can be returned for a refund if they meet our refund policy. Exchanges are not valid on international orders sorry. Sale items can also be returned for an an online credit only.