FREQUENTLY ASKED QUESTIONS

All orders placed before 11:30am (AEST) are despatched daily, Monday to Friday. Orders can be placed up to 11:30am (AEST) on Thursdays to guarantee you get your parcel in time for the weekend (if you are in the next day delivery network). In most cases you should receive your order overnight. International orders please allow 14 days for delivery. Unfortunately Australia Post deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven’t been home the whole time and you think your parcel has taken a while we suggest you call your local post office as your parcel may be sitting there and your notification has been misplaced.
Please call us at 04 9921 9896 or email info@freez.com.au your contact number and a member of our customer service team will promptly call you back.
Yes, we ship to New Zealand, Canada, USA & the UK

DO YOU HAVE A DIFFERENT QUESTION?

Send us a message and a member of our staff will respond to you via email as soon as possible.

or contact us directly at:

PHONE    04 9921 9896

EMAIL    info@freez.com.au



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