BLACK FRIDAY - SPEND AND SAVE:
Please note all orders purchased within our Black Friday Spend and Save Promotion (Thursday 14th of November 6:00pm-Monday 18th of November 11:59pm) is only eligible for store credit. No refunds or exchanges unless the item is faulty.
WE WANT YOU TO LOVE ALL OF YOUR ITEMS
But if your item is not for you, we have THREE return options!
Return One: Exchange
WE OFFER ONE FREE EXCHANGE - If you would like to exchange, we will pay for the shipping cost back to you!
If you would like to change the item you received to another size, colour or item, please reach out to our team at info@freez.com.au
Please list the following information in your email
The form of return you are after
The name on your order
Your order number
The item you want to exchange
The item you would like to get
Return Two: Store Credit
Want to purchase another Freez fit in your own time? No worries you can, with 3 years expiration date.
Tick Store Credit on your return form that is enclosed within your Freez Parcel and you will be emailed a personal code that you can add to checkout.
Lost your Store Credit Code? No stress, contact us and we will be able to resend your store credit email
All Sale Items are ONLY eligible for store credit. All items purchased in store wide sales are ONLY eligible for store credit.
Return Three: Refund
We refund full priced items within 21 days of purchase. Make sure your items are in their original condition with tags attached and in the original packaging.
So sorry but we DO NOT issue refunds for – Items on SALE, items purchased during a site wide ‘flash sale’, items with fragrance or odour, incorrectly washed items which resulted in damage or items that have already been exchanged.
If we receive a return with these issues, a store credit will be applied OR we will send back your garment.
WHAT IF MY ITEM IS FAULTY?
In the unlikely event you have received a faulty item, we will either repair, replace or refund depending on the severity of the fault. Faulty return postage costs will be covered by Freez.
If you receive a faulty or incorrect item please contact us via email at info@freez.com.au with details and a photo and we will be in touch to rectify ASAP.
INTERNATIONAL RETURNS
Full priced items can be returned for a refund if they meet our refund policy. Exchanges are not valid on international orders. Sale items can also be returned for an an online credit only.
TERMS AND CONDITIONS
By processing a return by sending your garment back to us, you are acknowledging and agreeing to the following terms and conditions
To be issued a Refund, exchange or store credit, please ensure that you items are in their original condition and the original labels and swing tags are attached to the garment. Please note that garments return with the smell of cosmetics, perfume, deodorant, washing powder or other odours will not be accepted.
Unfortunately, we can not accept responsibility for items that are lost or damaged in transit. We strongly recommend that you return your items with tracking and that you keep a copy for your records. Please note that return shipping is at your expense and Freez does not issue credit for shipping cost.
All SALE items are ONLY eligible for a store credit
NEED TO RETURN YOUR ORDER ?
Please send returns to the below address: As return postage is paid by the customer you can return it via the method that suits you best.
Freez Clothing
3/17 Kingsbury St, Brendale QLD 4500
*Please include your Freez return form in your parcel!
INTERNATIONAL RETURNS
Full priced items can be returned for a refund if they meet our refund policy. Exchanges are not valid on international orders. Sale items can also be returned for an an online credit only.
