NEED TO RETURN YOUR ORDER ?

Please send returns to the below address: As return postage is paid by the customer you can return it via the method that suits you best.

Freez Clothing
3 Harley Court
Eatons Hill QLD 4037

*Please include your Freez return form in your parcel!

REFUND POLICY :

We refund full priced items within 30 days of purchase. Make sure your items are in their original condition with tags attached and in the original packaging.

So sorry but we DO NOT issue refunds for – Items on SALE, items purchased during a sitewide ‘flash sale’, incorrectly washed items which resulted in damage or items that have already been exchanged.

EXCHANG POLICY :

If you wish to exchange an item (this is NOT valid on sale items sorry) then please email us info@freez.com.au or call us on 0499 219 896 to secure your item and we will confirm the item is in stock (please note exchanges are not available for our International customers sorry).

You will then pay the postage back to us and we will pay the postage back to you, please note you get one free exchange delivery per order. If you wish to exchange a 2nd time then postage will need to be paid both ways.
Exchanged items that are returned are also not valid for a refund and will be issued an online credit only.

HOW LONG DO RETURNS TAKE ?

We will process your return (refund or exchange) within 1 to 3 business days of receiving it and will confirm via email that your return has been processed.

WHAT IF MY ITEM IS FAULTY?

If you receive a faulty or incorrect item please contact us via email info@freez.com.au with details and a photo and we will be in touch to rectify ASAP.

CAN I RETURN A SALE ITEM?


Only for an online credit, NO REFUND OR EXCHANGE.
* This includes items purchased from our sale category and items purchased during a sitewide ‘flash sale’ offer.

INTERNATIONAL RETURNS :


Full priced items can be returned for a refund if they meet our refund policy. Exchanges are not valid on international orders sorry. Sale items can also be returned for an an online credit only.

Freez Clothing – 3 Harley Court, Eatons Hill, QLD, 4037, Australia

* Please include a copy of your Freez invoice with REFUND written on the top.

Full price garments can be returned for a refund or exchange. We ask that the garments are not worn , all labels are attached and in original packaging.

Refunds are not available on sale or “flash sale” items, including those purchased with a discount code. An online store credit will be issued only.

RETURNS CAN BE SENT TO:

Freez Clothing 3 Harley Court, Eatons Hill QLD 4037, Australia

* Please include a copy of your Freez invoice with REFUND written on the top.

We need to receive item 30 days from order date.

Please enclose a copy of your invoice, write on the invoice that you require a REFUND (NB on orders that have used a discount code, been exchanged or purchased sale items then an online credit will be issued) . All refunds will be processed via original payment method less the shipping costs
Send an email to info@freez.com.au or call us 04 1722 7967 so we can organise your exchange to be put on hold & once we receive your parcel we will send your exchange out (NB We offer 1 free exchange per order, customers need to pay the postage back to us then we pay for the return postage on the exchange, if the exchange is returned then it is valid for a store credit only & not a refund (exchanges are not valid on international orders sorry or on items from our clearance page) Please enclose a copy of your invoice with the exchange written on it

Yes you need to pay postage to return items for a refund Yes you need to pay postage to return items for an exchange, we will pay postage for one exchange per order (not valid on International orders sorry)

Only for an online credit , NO REFUNDS OR EXCHANGES

* This includes items purchased from our sale category, items purchased during an online “flash sale” offer and items purchased with a discount sale code or coupon.

We hope this does’t happen!  But if it has please email us info@freez.com.au and we will organise a replacement item for you.

We hope this doesn’t happen!  But if it has please email us info@freez.com.au or call us on 0417227967 & we will rectify this for you ASAP

We occasionally have count errors, if this happens we will notify you within one business day , if we cannot re order we will refund you immediately

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