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Returns Policy

[/et_pb_text][et_pb_accordion _builder_version=”3.19.15″ border_style=”solid”][et_pb_accordion_item title=”Return Policy” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” link_option_url_new_window=”off” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none” hover_transition_duration=”300ms” hover_transition_delay=”0ms” hover_transition_speed_curve=”ease”]

Full price garments can be returned for a refund or exchange. We ask that the garments are not worn , all labels are attached and in original packaging.

Refunds are not available on sale or “flash sale” items, including those purchased with a discount code. An online store credit will be issued only.

[/et_pb_accordion_item][et_pb_accordion_item title=”Return Time?” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em”]

We need to receive item 30 days from order date.

[/et_pb_accordion_item][et_pb_accordion_item title=”How to Return for Refund” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em”]

Please enclose a copy of your invoice, write on the invoice that you require a REFUND. All refunds will be processed via original payment method.

[/et_pb_accordion_item][et_pb_accordion_item title=”How to Exchange” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” link_option_url_new_window=”off” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none” hover_transition_duration=”300ms” hover_transition_delay=”0ms” hover_transition_speed_curve=”ease” text_shadow_horizontal_length=”0em” text_shadow_vertical_length=”0em” text_shadow_blur_strength=”0em”]

Send us an email so we can secure your exchange , it will be waiting for your return package and sent to you the day we receive. shop@freez.com.au or Call us 07 3419 5789

[/et_pb_accordion_item][et_pb_accordion_item title=”Will I Need to Pay Postage to Return or Exchange an Item?” open=”on” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” link_option_url_new_window=”off” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none” hover_transition_duration=”300ms” hover_transition_delay=”0ms” hover_transition_speed_curve=”ease”]

Yes you need to pay postage to return items for a refund
Yes you need to pay postage to return items for an exchange, we will pay postage for one exchange per order (not valid on International orders sorry)

[/et_pb_accordion_item][et_pb_accordion_item title=”Can I Return a Sale Item?” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” link_option_url_new_window=”off” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none” hover_transition_duration=”300ms” hover_transition_delay=”0ms” hover_transition_speed_curve=”ease”]

Only for an online credit , NO REFUNDS OR EXCHANGES

* This includes items purchased from our sale category, items purchased during an online “flash sale” offer and items purchased with a discount sale code or coupon.

[/et_pb_accordion_item][et_pb_accordion_item title=”Can I Return an Online Purchase in Store?” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” link_option_url_new_window=”off” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none” hover_transition_duration=”300ms” hover_transition_delay=”0ms” hover_transition_speed_curve=”ease”]

No. Online exchanges and returns need to be processed through our online office.

[/et_pb_accordion_item][et_pb_accordion_item title=”What if the Product is Faulty?” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” link_option_url_new_window=”off” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none” hover_transition_duration=”300ms” hover_transition_delay=”0ms” hover_transition_speed_curve=”ease” text_shadow_horizontal_length=”0em” text_shadow_vertical_length=”0em” text_shadow_blur_strength=”0em”]

We hope this doesn’t happen , but please email our office. We will send a prepaid satchel with the replacement item. If a replacement is not available we will send you a prepaid satchel for return and issue you with a refund. shop@freez.com.au or Call us 07 3419 5789

[/et_pb_accordion_item][et_pb_accordion_item title=”What if I Receive the Wrong Item?” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” link_option_url_new_window=”off” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none” hover_transition_duration=”300ms” hover_transition_delay=”0ms” hover_transition_speed_curve=”ease” text_shadow_horizontal_length=”0em” text_shadow_vertical_length=”0em” text_shadow_blur_strength=”0em”]

Again, we hope this doesn’t happen , but please email our office. We will send the correct item ASAP with a prepaid satchel to return the incorrect item.shop@freez.com.au or Call us 07 3419 5789

[/et_pb_accordion_item][et_pb_accordion_item title=”Out of Stock?” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em”]

We occasionally have count errors, if this happens we will notify you within one business day , if we cannot re order we will refund you immediately.

[/et_pb_accordion_item][et_pb_accordion_item title=”Where Do I Send Returns?” open=”off” _builder_version=”3.19.15″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” link_option_url_new_window=”off” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_shadow_style=”none” box_shadow_style=”none” hover_transition_duration=”300ms” hover_transition_delay=”0ms” hover_transition_speed_curve=”ease” text_shadow_horizontal_length=”0em” text_shadow_vertical_length=”0em” text_shadow_blur_strength=”0em”]

Attention: Returns
Freez Clothing
PO BOX 46
Kippa-Ring QLD 4021
WE RECOMMEND YOU SEND ALL RETURNS AND EXCHANGES USING A TRACKABLE DELIVERY SERVICE AS WE CANNOT ACCEPT RESPONSIBILITY FOR ITEMS LOST IN TRANSIT.

[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][/et_pb_row][/et_pb_section]

RETURNS POLICY

Full price garments can be returned for a refund or exchange. We ask that the garments are not worn , all labels are attached and in original packaging.

Refunds are not available on sale or “flash sale” items, including those purchased with a discount code. An online store credit will be issued only.

We need to receive item 30 days from order date.

Please enclose a copy of your invoice, write on the invoice that you require a REFUND. All refunds will be processed via original payment method.

Send us an email so we can secure your exchange , it will be waiting for your return package and sent to you the day we receive. shop@freez.com.au or Call us 07 3419 5789

Yes you need to pay postage to return items for a refund Yes you need to pay postage to return items for an exchange, we will pay postage for one exchange per order (not valid on International orders sorry)

Only for an online credit , NO REFUNDS OR EXCHANGES

* This includes items purchased from our sale category, items purchased during an online “flash sale” offer and items purchased with a discount sale code or coupon.

No. Online exchanges and returns need to be processed through our online office.

We hope this doesn’t happen , but please email our office. We will send a prepaid satchel with the replacement item. If a replacement is not available we will send you a prepaid satchel for return and issue you with a refund. shop@freez.com.au or Call us 07 3419 5789

We hope this doesn’t happen, but please email our office. We will send the correct item ASAP with a prepaid satchel to return the incorrect item.shop@freez.com.au or Call us 07 3419 5789

We occasionally have count errors, if this happens we will notify you within one business day , if we cannot re order we will refund you immediately.

Attention: Returns
Freez Clothing
PO BOX 46
Kippa-Ring QLD 4021

WE RECOMMEND YOU SEND ALL RETURNS AND EXCHANGES USING A TRACKABLE DELIVERY SERVICE AS WE CANNOT ACCEPT RESPONSIBILITY FOR ITEMS LOST IN TRANSIT.

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