Testimonials | Freez Clothing Co.

I wanted to write to let you know this is by far the best customer service I have received in Australia. Never have I had the item replaced before it was sent away for assessment, which 9 times out of 10 I never get the product back because the retail business is no longer ordering that product. I have always recommended your online shop to friends but no other retail business has given me this great customer service, I will always recommend Freez to anyone that asks where I get my cute dresses from now.

Melissa

April 17, 2012, NWS

Hello there, I just wanted to thank you for your excellent service. Yet again you have surprised me with prompt service !!!! I ordered a dress yesterday afternoon and picked it up from the post office this morning. As always, quality item was provided. Congratulations, I shop online a lot and you are by far the best for service, quality and price. Have a great day.

Debra

April 13, 2012, NWS

Morning All, as a new customer to your website and service, I thought you might like some feedback. Firstly I found the site easy to navigate around and use and was also very happy to note when you click on something that is out of stock, you are told immediately. Order placed Sunday night, item sitting in my PO box yesterday and I am pretty happy with the service and experience all around. Well done, thanks so much!

Diane

February 15, 2012, NWS

Hi, having ordered a number of things through your website over the past year I would like to say how happy I am with your service. Every order I have placed has been delivered within 2 days (I live in WA too!) and all my garments are of great quality and excellent value for money. Thanks very much and keep up the great standard you have set. A very satisfied and happy customer!

Lisa

December 29, 2011, WA

I just have to say that Freez always gets orders out in superbly quick time. Love the service provided by you guys!

Kate

December 19, 2011, WA

Good Morning, I just wanted to say how happy I am with your online service. I ordered two dresses from your website on Wednesday the 14th Dec and I came home to find them delivered yesterday! (Thursday 15th). The dresses are beautiful and fit perfectly. Living in Adelaide shopping for up to the minute styles that have my size left in stock can be tricky; you’ve solved all my shopping dilemmas! I will be recommending your site to all my friends, and will be shopping with you again. Thank you again for providing such fantastic customer service; it’s a rarity these days!

Alison

December 16, 2011, SA

Hi 🙂 I just wanted to say that your store is wonderful and very efficient! My orders always come quick and are always correct. Just thought id say you are great.

Steevie

December 5, 2011, QLD

I am really impressed with your service. The speed of my delivery was brilliant and the clothing is fantastic. Thank you so much.

Suzanne

November 24, 2011, TAS

Hi guys, I just wanted to say what an awesome service you offer. I’m ALL the way over in WA and placed an order around 3pm your time yesterday (06/10) and it’s just turned up on my desk at work (07/10)10.30am my time. I wasn’t expecting it until at least Tuesday, especially since WA doesn’t have day light savings anymore 🙁 i thought it was too late over there to get it all together. But I was happily proven wrong. Thanks again and keep up the great work! New look site looks great too!!

Natalie

October 7, 2011, WA

Just wanted to say thank you for the great service you guys are providing, I received my order so quickly and when I had to exchange it due to a size issue, you were all so helpful, thank you so much!

Jess

August 30, 2011, WA

Thank Berenice. My parcel arrived this morning. I’m most grateful for your help with this. I’m a massive fan of Freez and your customer service is to be applauded.

Brooke

August 25, 2011, NSW

Just letting you know about how fabulous your service is. I ordered for the first time from your company yesterday at around 11.30/12.00 and I have just opened my delivery now at 10.40. Not even 24 hours. I absolutely would not hesitate to buy from you again. No wonder people buy over the internet now!!!! Thanks once again.

Lesley

August 9, 2011, QLD

 

Morning guys, Just wanted to say a huge thank you for such fantastic service. I ordered some clothes yesterday arvo, and they were waiting for me in my letterbox this morning! Online orders are often a delayed and dubious place so thank you for the pleasant surprise. Keep up the great work and awesome clothes!

 

Keren

August 3, 2011, VIC

 

Hello there, I have received my order today and wanted to acknowledge your high standard of service. Not only did I receive the parcel within 2 days of placing the order but I was kept informed all throughout the process. I will look forward to future shopping with your company. Great service guys, thanks to all involved!

 

Rene

August 2, 2011, TAS

 

Hi Freez, I placed an order with you yesterday,15th June. I am absolutely delighted with my product. I am emailing to let you know how impressed I am with your product and service. My order arrived this morning much earlier than I anticipated. Great service, excellent product and efficient delivery. Good luck with your site…you deserve it!

 

Sue

June 16, 2011, QLD

I must say that I’m impressed with the service! I ordered some stuff on Wednesday and received it the next day, I have not seen such speed!

Marsha

February 18, 2011, WA

I have been shopping online for many years, for myself, my husband and my children, I must have purchased from 100’s of stores by now!

I recently purchased some items from you, which also included an exchange on sizes and I can honestly say that your online store is the absolute easiest, fastest and most outstanding service I have ever encountered, I will definitely be becoming a regular shopper with you and recommending you to all of my friends. Keep up the great work!

Kim

November 11, 2010, NSW

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